WHEN WILL MY ORDER ARRIVE?
We work hard to keep your shipping as affordable as possible. Because we ship temperature-sensitive chocolate, we ship all orders priority via United State Postal Service (USPS). Standard shipping time is two to three days, though we cannot guarantee that your product will arrive exactly in that time frame.
Please note that orders placed after 11 a.m. on Thursday (Wednesday for East Coast and international orders) will ship the following Monday. We want your chocolate to arrive in beautiful condition and do not like to risk it sitting overnight in a truck or warehouse on its way to your doorstep.
Customers may email hello@theticketchocolate for overnight rates, for Saturday shipping rates, to request signature upon delivery, or for any orders being shipped outside of the United States and Canada.
Custom spoon orders will typically be shipped 21-25 days after payment is received.
WHAT ABOUT GIFTS?
Shipping charges are per recipient.
DO YOU OFFER SPECIALS FOR BRIDES?
PLEASE CONTACT US AT firstname.lastname@example.org FOR SPECIAL BULK ORDERS AND SHIPPING RATES.
WHAT IF MY CHOCOLATE IS DAMAGED?
Ticket Chocolate is not responsible for packages that are returned as undeliverable, lost packages or packages damaged by the elements after delivery.
We take pride in offering the very best. Every item we offer is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives.
Customer service is our highest priority and we strive to have the best hot chocolate in your mug as soon as possible. Please contact us at email@example.com if you find that your ordering experience did not meet your needs.